Questions about the app, your account or a hike — we're happy to help and usually reply within 24 hours, often faster.
Email support@hiked.ch — include your username and, for bugs, your device model and what you were doing when it happened. General questions: hello@hiked.ch or the contact form.
How swiping, check-ins, points and guided tours work is explained in the FAQ section on the website or in the FAQs right inside the app.
You can delete your account and personal data directly in the app: Profile → Settings → Delete account. Deletion is permanent — your profile, saved trails, points and group memberships are removed.
No access to the app anymore? Email support@hiked.ch from your registered address and we'll delete the account for you within 30 days.
Safety comes first. To report inappropriate behaviour, a dangerous hike listing or a technical issue, use the report function in the app or email support@hiked.ch. Reports are handled confidentially.
Found something broken — or something you love? That's exactly what the beta is for. Tell us via the app or support@hiked.ch. Every message gets read.